FAQ

If you have not received an order confirmation please contact our support team via chat, phone, or at [email protected] Tracking information will be provided once your order has been shipped.

All orders over $50 are eligible for free USPS Priority Shipping. All orders below $50 ship via customer preferred method. We offer a variety of shipping methods with USPS and UPS. 

The easiest and quickest way to ensure you get the right size is to order the new size and to return your original order. If you would like to do an exchange please contact customer service. We cannot send the new size to you until we receive the original. 

Due to healthcare and safety concerns, some products, such as nose rings, belly button rings, eyebrow rings, toe rings, etc. cannot be returned if opened. Only unused and unopened product will be accepted.

We offer a luxurious gift bag that our box fits perfectly into. Charges may apply. 

Our regular customer service is available from 9:00 AM to 5:00 PM, Monday through Friday at (888) 306-5242 or via chat. For after-hours assistance please email us at [email protected] We will respond to all inquiries within 1 business day. During the holiday season (Black Friday through Christmas Day) response times may be delayed due to high volume. 

Making an account is an optional feature we offer to make your shopping experience more enjoyable. You may check out as a guest if you prefer.

Please contact us immediately if you need to change the address on your order. We process your order as quickly as possible (normally within one business day) to ensure you get your jewelry quickly. Once we have processed your order we are unable to change your address. Orders placed before 2:00 pm EST ship the same day.

Please use the tracking information that was sent to you via email to track your shipments. If you did not receive tracking information, please contact our customer support team.

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