The easiest and quickest way to ensure you get the right size is to order the new size and to return your original order. If you would like to do an exchange please contact customer service. We cannot send the new size to you until we receive the original.
We offer a luxurious gift bag that our box fits perfectly into. Charges may apply.
Our regular customer service is available from 9:00 AM to 5:00 PM, Monday through Friday at (888) 306-5242 or via chat. For after-hours assistance please email us at [email protected] We will respond to all inquiries within 1 business day. During the holiday season (Black Friday through Christmas Day) response times may be delayed due to high volume.
Please contact us immediately if you need to change the address on your order. We process your order as quickly as possible (normally within one business day) to ensure you get your jewelry quickly. Once we have processed your order we are unable to change your address. Orders placed before 2:00 pm EST ship the same day.