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FAQ

Shopping

What’s the most important thing to know when purchasing jewelry online?

The most important thing to consider is the personal style of the person you’re buying for. While fashion is about staying up-to-date with the latest trends, it is also very personal. The second most important thing is size — whether it’s the ring size, chain size, or bracelet size, ensuring a perfect fit that will complement every outfit.

What’s the difference between 10K, 14K, and 18K gold?

10K gold offers excellent value for your money. It’s the strongest and most reliable gold type in terms of durability. 14K gold is not as durable as 10K, but is made of purer gold. This requires a bit more care due to the increased softness. 18K is a softer type of gold that is more likely to deform over time, but it’s an even purer form of gold, with fewer impure metals mixed in.

What is the significance of birthstones?

Birthstones offer an easy way to give a personal gift based on your loved one’s birthday. Each stone has unique qualities and characteristics that make them perfect gifts for any special someone. Remember, you can buy a piece of birthstone jewelry for somebody even if they weren’t born in that specific month — it’s advice, not a strict guideline.

How big is the 4mm earring I’m looking at?

4 millimeters. But since most people don’t actually know offhand what different sizes are, you can totally check out our size chart here (make sure to print at 100% size).

I’m not sure what I’m looking for. Can you help?

Of course! We recommend you browse Lavari’s website and read the descriptions and advice to see if you find anything that speaks to you. Have you signed up for our mailing list? We’ll send you mailings with curated products so you can see what we’ve selected for you. Follow us on social media, where we post about plenty of pieces of jewelry and show what they look like in the wild.

Okay, I tried all that and still need help.

If you’re still not sure, you can always reach out to our support team. We suggest you figure out a general idea of what you’re looking for so we can narrow it down for you — men’s or women’s, earrings or bracelet, a specific color, or any other guidance will help us help you.

Do I need to make an account to shop with Lavari Jewelers?

Making an account is an optional feature we offer to make your shopping experience more enjoyable. You may check out as a guest if you prefer.

Ordering

Do you offer gift wrapping?

Of course! If you’re buying a gift for a birthday, holiday, anniversary, or anything in between, you can always add on gift wrapping to your purchase. Gift wrapping may add additional charges.

Can I get a discount on my order?

We take care of our customers. Join our mailing list or follow us on social media, and you’re likely to see some offers you like.

Oops! I placed an order and now need to change my shipping address, size, selection, etc. What do I do?

Your best bet is to contact us immediately. If your order has not been shipped yet, we have the best chance of making a change before something gets sent out that’s not exactly what you’d like.

Did I see something about a free gift with my purchase?

Yup, but we don’t want to spoil the surprise.

Shipping

Do I need to pay for shipping?

No, we offer free shipping on all purchases. All orders over $50 are eligible for free USPS Priority Shipping, so you can get your jewelry even quicker.

How can I track my order?

You should receive tracking information for your purchase in the email you entered at checkout. Please make sure to sign up with an email you check regularly. If you did not receive tracking information, please contact our customer support team.

My package hasn’t arrived yet, can you help me?

We recommend you check the tracking information provided to your email so you can know when to expect your new piece of Lavari jewelry. If something goes wrong, please reach out to our customer support team so we can help you get what you’re waiting for.

Customer Service

What are your customer support hours?

Our regular customer service is available from 9:00 AM to 5:00 PM, Mondays through Thursdays and 9:00 AM to 2:00 PM on Fridays at (347) 352-0920 or via chat. For after-hours assistance please email us at help@lavarijewelers.com. We will respond to all inquiries within 1 business day. During the holiday season (Black Friday through Christmas Day) response times may be delayed due to high volume.

What can I do if my product is the wrong size, style, etc. and I want to return it?

Lavari offers a 30-day money-back return policy on all items, except on opened body jewelry. Please contact our support team within 30 days and refer to our returns & exchanges page so we can get the process started.

What is your body jewelry return policy?

Due to healthcare and safety concerns, some products, such as nose rings, belly button rings, eyebrow rings, toe rings, etc. cannot be returned if opened. We will only accept returns of unused and unopened products.

Do you offer a warranty on your jewelry?

Yes, we do! Please refer to our warranty page for details about your lifetime warranty and any other questions you have.

Do you have a physical location where I can shop?

At the current moment, we do not, but keep an ear open for possible pop-up shops or other opportunities to shop from us in person. We have an office in New York City, where we have a busy team hard at work to get you incredible pieces of jewelry.