FAQ

General Questions

Our team is available via chat, phone, or email. Our number is (212) 868-9314 and our email address is help@lavarijewelers.com.

Our customer service is available Monday – Thursday 9:00 AM – 5:00 PM and Fridays 9:00 AM – 2:00 PM. After hours inquiries will be responded to the following business day.

We currently do not offer gift wrapping or gift messaging services. Our friendly support team will be happy to help you out if you have further questions.

Lavari Jewelers does not have a physical store presence.

Our weekly emails are always filled with promotions. We sometimes have exclusive offers on our social media pages as well so be sure to follow us there. You may even find a gift from us when you do a quick Google search for Lavari Jewelers coupons. 😉

We currently do not offer a loyalty or rewards program. If we add one in the future, it will be announced to our email subscribers first!

Ordering & Product Info

We ship orders fast, many times even on the same day. If you need to cancel or modify your order please contact us as quickly as possible.

We offer free returns on all orders, if you could not cancel in time we will provide you with a free return label.

Yes! Although we are not Responsible Jewelry Council(RJC) certified, all of our suppliers are. This means our entire supply chain has been audited and meets or exceeds the high standards set forth by the council. We won’t bore you here with the details but click the link to learn more about the organization.

Yes! All product imagery on the website is of the actual product. We take pride in providing high quality images. We do our best to provide infographics and lifestyle shots for every item to provide you with as much insight regarding a product as possible.

Yes! Please contact our team for more information.

Shipping and Returns

Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor your shipment’s status.

We offer free shipping with every order. Our free shipping is with USPS Ground Advantage and takes 3-5 business days to arrive. Orders over $200 ship for free via FedEx 2-Day

We do provide alternative methods for a fee. Prices vary based on location. If you would like to upgrade your shipping please go to checkout and select any available options.

We currently ship to the United States and its territories. If you would like to ship internationally, please contact support and we will try to assist you.

Our full return and exchange policy can be found here. You can contact support for a free return within 30 days of purchase.

At this time, we currently do not offer exchanges. Please send your item in for a free return and purchase your new item.

Please be mindful that we do not accept returns on opened body jewelry. We do this to ensure our team and customer safety.

Please contact us at (212) 868-9314 or email us at help@lavarijewelers.com. We are also available via chat.

Yes! Unless otherwise noted, all items follow our return and exchange policy.

Warranty

All of our products are covered by our three year warranty. Please visit our warranty page for additional information. Lifetime warranty is available for purchase. Terms and conditions apply.

Repairs not covered by our warranty will be reviewed on a case-by-case basis to determine if a repair is possible or cost effective for you. Sometimes the damage is to great. Please contact us so we can start helping you.

Payment Information

All major credit cards, Apple Pay, Google Pay, Klarna Payments, and PayPal are accepted.

Yes! All credit card payments are processed via Shopify Pay. If you choose to use Klarna or PayPal, they are secure as well. Shop with ease knowing your information is secure.

We do not currently offer gift cards. We do accept all major credit cards, PayPal and Klarna Payments.

Not Yet, but you can find us on Amazon.com, eBay.com, and Walmart.com

Fine Jewelry

Our products are made of 10K Gold, 14K Gold, 925 Sterling Silver, or Gold Plated Sterling Silver. All items are be labeled appropriately.

We use ethically sourced high quality gemstones, natural diamonds, and lab-grown diamonds.

For the most part our product is hypoallergenic. Gold is classified as a noble metal in the periodic table, along with metals like silver and platinum. Noble metals are less chemically reactive compared to base metals like nickel, copper, or brass. This lower reactivity reduces the likelihood of gold causing skin irritation or allergies. We recommend you contact us via chat, phone, or email about a particular product.

Please visit our size chart page for resources to help you find the right size for all of your jewelry needs.

Body Jewelry

Our threaded body jewelry is typically internally threaded, providing a smooth and comfortable insertion process.

We carry various gauge and length sizes to accommodate different piercings. Product pages provide specific measurements to help you find the right fit.

If you’re unsure about your body jewelry size, we recommend consulting with a professional piercer or using our size guide for reference.

Absolutely! We understand the importance of hypoallergenic options. Our body jewelry is designed to be safe for sensitive skin, and we avoid using materials known to cause allergies.