FAQ

General Questions

Our team is available via chat, phone, or email. Our number is (212) 868-9314 and our email address is help@lavarijewelers.com.

Our customer service is available Monday – Thursday 9:00 AM – 5:00 PM and Fridays 9:00 AM – 2:00 PM. After hours inquiries will be responded to the following business day.

Ordering & Product Info

We ship orders fast, many times even on the same day. If you need to cancel or modify your order please contact us as quickly as possible.

We offer free returns on all orders, if you could not cancel in time we will provide you with a free return label.

Shipping and Returns

Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor your shipment's status.

Warranty

All of our products are covered by our three year warranty. Please visit our warranty page for additional information. Lifetime warranty is available for purchase. Terms and conditions apply.

Payment Information

All major credit cards, Apple Pay, Google Pay, Klarna Payments, and PayPal are accepted.

Fine Jewelry

Our products are made of 10K Gold, 14K Gold, 925 Sterling Silver, or Gold Plated Sterling Silver. All items are labeled appropriately.

We use ethically sourced high quality gemstones, natural diamonds, and lab-grown diamonds.

Body Jewelry

Our threaded body jewelry is typically internally threaded, providing a smooth and comfortable insertion process.

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